Our mystery shopper programme is designed to help us analyse the experience that customers receive in our stores. Mystery shoppers will be allocated a specific store to analyse and will be expected to complete comprehensive feedback.
What is a mystery shopper?
A mystery shopper is a person who poses as a real customer whilst assessing customer service levels provided by our stores. They are required to complete a detailed feedback form and submit that to us for review.
How can I become a mystery shopper?
Complete our online application form, which you can find here. If you wish to be a mystery shopper with us you must have an email address and access to the internet on a smart phone/device.
What are you looking for in a mystery shopper?
You need to have excellent observational and writing skills, a good command of written and spoken English, and an ability to work to strict deadlines. You must also be committed, enthusiastic and reliable.
Are there any age restrictions?
At the moment we are only looking for mystery shoppers over the age of 18.
Do I need any qualifications?
No formal qualifications are required, but you must have a good command of written and spoken English, and regular access to the internet and email.
I'm disabled, can I still be a Mystery Shopper?
Yes, definitely! Please let us know when you apply, as there may be additional areas we would like you to check.
Will I get paid for being a mystery shopper?
No, you will not be paid for this role, once the feedback is completed to a satisfactory level you will be refunded for your purchases. Please note: we will only reimburse food and drinks for the mystery shopper, not for additional diners that have accompanied a mystery shopper. Proof of purchase must be received in order to receive a refund.